Cookie Policy for Our Web and Mobile Platforms

Last Updated: May 22, 2018

What are Cookies?

Cookies are small bits of data that websites store on the device (computer, mobile phone, tablet, etc.) that are used during your access of our online websites, mobile apps, and services (collectively referred to as the “Platform”). You can read more about cookies generally on Wikipedia.

This Cookie Policy describes what information our cookies and similar technologies gather, how we use it, why we store these cookies and for how long.

What Cookies Do We Use?

The Platform only uses first-party cookies (cookies set by the parts of the Platform you are visiting).

We do not use third-party cookies (cookies set by a server outside of the Platform).

We only use the following types of cookies:

  1. Required/Essential Cookies – These are required for the Platform to properly function for you.
  2. Functionality Cookies – These are used by the Platform to enable additional functionalities you may use and deliver the data or information you request.
  3. Preference Cookies – These store your selected configuration settings in the Platform, allowing us to remember and honor those settings as you interact with the Platform.

Specific cookies that the Platform sets are below:

Cookie Type Purpose / Duration
Security / Authentication Required / Essential When you log in and we authenticate your identity we use this cookie to confirm that you are logged in during your session. We set these cookies to be removed or cleared when you log out.
Survey Builder UI Synchronization Functionality If you use the “Dummy Data Generation” feature of our Survey Builder tool, we use a cookie to know that you are waiting for the results to be delivered to you, and later deliver them to you. We set these cookies to be removed or cleared when you log out.
Support Ticketing System Preferences Preference If you use our Support Ticketing System, it uses a cookie to remember your specific customization settings, such as which columns you wish to have displayed in the interface. These cookies typically remain after you log out, for up to 1 year, so that when you log in again and use the Support Ticketing System your previously-selected preferences are used.

Managing/Disabling Cookies

To read more about how to manage or disable cookies, please read the help information for your web browser and/or device.

Please note that if you disable cookies our Platform will likely not operate correctly for you.

Contacting Us

For information related to this Cookie Policy, please contact us at:

Research Metrics, LLC
ATTN: Cookie Policy Inquiry
1920 W. Sylvania Ave.
Toledo, OH 43613, USA

Phone: +1 800 691 0288
Phone: +1 419 474 6672
Fax: +1 866 674 7244

E-mail: help@shopmetrics.com